Privacy & Cookies Policy

1. Introduction

Residovella Property Management Limited (“the Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, disclose and protect your personal data when you interact with us — through our website, by email or phone, or in the course of providing property management services.

We are a company registered in England and Wales.

• Company Name: Residovella Property Management Limited
• Company Number: 17264075
• Email: customerservice@residovella.com

We are registered as a Data Controller with the Information Commissioner’s Office (ICO), registration number ZC167840, and comply with all applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.

2. What Information We Collect

2.1 Information you provide:

• Full name
• Contact details (email address, phone number)
• Property details, including postcode and address
• Information about your property and ownership relevant to our services
• Communication records (emails, calls, messages, enquiry form submissions)
• Marketing preferences

2.2 Information collected automatically:

• IP address
• Browser type, device type and operating system
• Referral source, pages visited and time spent on site
• Cookies and usage data (see Section 10)

3. Legal Basis for Processing

We process your data under the following lawful bases:

• Contractual necessity: to provide and manage our property management services
• Legal obligation: to comply with regulatory, tax and accounting requirements
• Legitimate interests: service improvement, fraud prevention, business administration and responding to enquiries
• Consent: marketing communications, where you have opted in

4. How We Use Your Information

We use your personal data to:

• Respond to enquiries and provide property management services
• Communicate with you about your property and our services
• Prepare income projections and reporting
• Process payments and fulfil accounting obligations
• Improve our website and services through analytics
• Send marketing materials, where you have opted in
• Comply with legal and regulatory obligations

5. How We Share Your Data

We never sell your personal information. We may share data with:

• Internal teams: operations, guest services and property management
• Third-party service providers: e.g. payment processors, booking platforms, cleaning and maintenance partners, and software/analytics providers, all contractually obligated to protect your data
• Regulatory and legal bodies: where legally required
• Booking platforms: relevant property and booking information needed to operate listings on your behalf

6. Data Retention

We retain personal data only as long as necessary:

• Service and financial records: 6 years, for accounting and tax compliance
• Enquiry and communication records: 2 years
• Marketing consent: retained until you unsubscribe

Data is securely deleted or anonymised after the retention period.

7. Your Data Protection Rights

Under UK data protection law you have the right to: access; rectification; erasure; restrict processing; object (including to marketing); and data portability. To exercise any of these, contact us at customerservice@residovella.com. We will respond within the legally required timeframe.

8. Data Security

We use appropriate security measures including SSL encryption, secure third-party payment processors, role-based access, data minimisation and regular reviews of our data handling. No system is entirely secure, and any transmission is at your own risk.

9. International Transfers

Where data is transferred outside the UK (for example via cloud providers), we ensure appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

10. Cookie Policy

Cookies are small text files stored on your browser to improve your experience. We use cookies to enable essential website functionality, analyse usage, remember preferences and measure marketing effectiveness.

Types of cookies used: Necessary · Performance · Functionality · Marketing.

You can manage or disable cookies in your browser settings. More information at www.allaboutcookies.org.

11. Children's Privacy

Our services and website are directed at landlords and property investors. We do not knowingly collect personal data from individuals under 18.

12. Marketing Communications

If you opt in, we may send updates about our services, news and offers. You may opt out at any time via the unsubscribe link or by contacting customerservice@residovella.com.

13. Changes to This Policy

We may update this policy periodically. The latest version will always be available on our website with an updated Effective Date.

14. Contact Us

Residovella Property Management Limited

• Company Number: 17264075
• Email: customerservice@residovella.com
• Website: www.residovella.com

If you are dissatisfied with how we handle your data, you may contact the Information Commissioner’s Office (ICO) at ico.org.uk.